Shipping & Return Policies

NO REFUNDS!
Exchange or store credit only.
No exchanges or store credit on preorders, Deal of the Day, Accessories(leggings, biker shorts, hats, beanies, scarves, gloves, ear warmers, headbands, earrings, necklaces, bracelets) or sale items. They are all FINAL SALE!
For exchange or store credit, return the unused item within 14 days in its original condition with the original tags attached and with your receipt. Inside the package please let us know why it is being sent back or email this to us when you ship it back so we know to be looking for it. shopraeandkae@gmail.com. Shoes must be packaged in their original box, but you MUST NOT place the shipping label on the box it must be in a shipping bag so we can resell the shoes. Items with wear, stains, or odors will not be accepted. 
Buyer must pay return shipping costs. Slight variation in color and pattern from appearance on electronic screens is not a defect.
Once we receive the item we will contact you via email in regards to your store credit or if you have emailed about an exchange.
Send online returns to:
Rae + Kae Boutique 
505 S. Rondelli
Pittsburg, KS 66762
Do you offer in store Pick up?

SHIPPING IS FREE! We can allow pick up at our Salon if needed please DM or email us at shopraeandkae@gmail.com

Who do you ship through?

We ship all orders through the United States Postal Service.

When your order is shipped, you will receive a tracking number to the e-mail provided.

You can track your package at www.usps.com

When will my order ship?

Orders are usually shipped out within 2-3 business days.

Orders placed on Friday and the weekends will go out the next week.

We do not ship on Sunday, Monday or on holidays.

 

Where is my package?

If your tracking says your package has been delivered, yet it's nowhere to be found please contact your local post office.

Also, be sure to check with reception or the office if you live in a building with multiple residents.

If your tracking is not updating for some reason, please contact your local post office. They can check on the status for you.

Be sure to check your order information to make sure you entered the correct shipping information.

 My order is incorrect, or I'm missing an item.

If your order arrives and is incorrect, please contact us through our facebook page or by email at shopraeandkae@gmail.com within 3 days of receiving your order. Be sure to include any pertinent information such as what is incorrect, what you should have received, your email and order number. We will do our best to fix the issue.

If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please message us to let us know about the missing item. Contact us through our facebook page. Please be sure to include what item is missing, your order number and email.

 

My item arrived defective, now what?

If you believe that you have received a flawed or broken item, please contact us right away (within 3 days of receiving your order). Send us a message with a photo of the flaw or break and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear. 

 

I would like to exchange something, how do I do this?

We offer a store credit or exchange only. You must contact us within 3 days of receiving the item letting us know that it did not work. You then have to ensure the item is return and in our hands within 7 days of you receiving it.

 

 I placed an order and then I received a refund, what's going on?

Unfortunately, it means that an item in your order is not available or that we found an issue with the item. We will usually send an e-mail with your refund credit alerting you that an item is out of stock or flawed and that you have been credited back for your purchase to use towards a future purchase with us. 

 

An item I want is out of stock, will it be restocked?
Unfortunately, we cannot always reorder the items we have carried. If an item sells out super quick, we will try as hard as we can to restock it. The restock may be in a few days or it could be a few weeks. It all depends on how quickly our vendor can get us the merchandise.

 

Do you offer wholesale pricing?

Rae + Kae Boutique does not offer wholesaling, we are not a manufacturer of clothing.

 

How come some items don't come in bigger sizes?

When we order products from the vendors they usually only come in sizes Small-Large. If the item is available in more sizes then we will order those as well. The vendors do not take sizing requests and we get what is available.